Improved Knowledge Base features
In this update, we have four new features in the Knowledge base. Our focus on these new features are improvements for social collaboration.
The first improvement of the Knowledge Base is the overview where you’ll see the most important and most viewed items.
The second improvement will be the notification in the Activity Feed when an article is updated or newly created. When you have created an article and want to publish it, you’ll get the option to create a notification or leave it without a notification. This way you can make sure all your colleagues are up to date about important changes or new updates.
The third improvement is the option to directly open the edit function from an article. Easily navigate to the article or the announcement you’ve created, and you’ll see a pen-icon in the top right corner of the Knowledge Base screen. Once you’ve clicked on this icon, you’ll be able to edit the article. Once again, you’ll have the option to notify your colleagues through the Activity Feed.
Finally, it’s now easier to share information that’s in the Knowledge Base with your colleagues. Easily share a direct link to the article from the Knowledge Base. This will save you time redirecting your colleague to the Knowledge item and therefore makes it easier to share the information.
