Roles within the project team
The following roles are common in digital workspace project teams.
The project manager brings everyone together, manages budgets, coordinates meetings and ensures that people complete their tasks. He or she also identifies the needs of end users and helps both choose the right solution and manage implementation. Tasks also include developing policies and guidelines, reporting to management and managing budgets and resources.
Although the project sponsor is usually less involved in the project team, he or she is at least as important as the other team members. This is often someone with more seniority who has a steering role within the project and represents the project in relation to other senior stakeholders.
Business analysts are often involved in technology projects. Among other things, they play an important role in gathering all requirements and user research.
Different stakeholders may belong to the project team. The RACI matrix (responsible, accountable, consulted, informed) can be used to determine the level of stakeholder involvement in the project.
Often, someone from management is also a member, such as the CIO, COO or possibly even the CEO. They often have a good overview of budgets and are directly involved in the digital workplace governance model.
It is not unusual for representatives of external parties to be part of the project team, such as an employee of the digital workplace vendor.
Roles outside the core team
There may also be various roles outside the actual core team, such as:
- Members of a cross-functional management group who, among other things, set the project’s vision, ensure there is sufficient cash and monitor progress.
- Experts in communication and change management.
- Representatives of end-user groups, who provide feedback and insights and test the solution for usability, for example.
- Super users, or key players within the organisation who play an important role in adoption and are therefore valuable for testing and feedback.