Improving data-driven DEX
By collecting data on how employees interact with different digital technologies, you can identify patterns and trends. And you can in turn use these as an organisation to improve employees’ digital experiences.
You can gain data-driven insights, for example, by collecting employee feedback through surveys and interviews or by analysing data from systems and applications that employees use.
You can make improvements in different areas. Think about implementing new technologies or functionalities, solving problems with certain applications or systems, and improving, for instance, the performance or uptime of systems that employees frequently work with.
Improving your DEX is never done. You constantly need to monitor what employees need for an optimal Digital Employee Experience. Not only should you continuously collect and analyse data, but it is also important to regularly sit down with departments and end users. Only then can you really understand their needs and wishes and improve your DEX.
Focus on self-service
Autonomy makes employees satisfied, engaged, productive and happy. Setting their own working hours and being able to work from different locations, as well as self-service, are very important for employees. Self-service is all about allowing employees to arrange their own tasks, for which they previously depended on other departments.
A good example is HR. Whereas before, employees had to call HR colleagues to update personal information, request the number of holidays, submit leave requests or ask for onboarding information, now, through self-service, they can easily do this themselves via a digital workplace, portal or mobile app. This allows them to take care of such matters whenever and wherever they want.
