Challenges faced by Waardeburgh
Waardeburgh – like basically every healthcare organisation in the Netherlands – was facing a number of challenges that made considerable demands on the new workspace environment. Besides having many different types of employees, Waardeburgh also has a high staff turnover and wanted to be able to easily scale up and down, both in terms of applications and users.
Most important functionalities
The following functionalities and features of Workspace 365 have been the main keys to success for happier and more productive employees, a more efficient organisation and a higher return on investment (ROI) from the IT environment:
Everything in one place
It is important for all types of Waardeburgh employees to be able to access all applications, communication, information and processes from one place. Web-based, from any device. Importantly, Workspace 365 is more than just an application portal; it allows employees to search for information, perform tasks and view data from systems and the intranet directly from the workstation.
Tailor-made and personalised
Would employees see all the tools and information in their workspace? If so, this would be counterproductive and cause a lot of stress. Instead, Workspace 365 offers a customised and personalised experience for users, user groups and even situations, with different Shared spaces set up for user groups. Conditional Access is also used for personalisation. In other words, access to and visibility of specific applications and information changes based on the device, network and browser, among others. So, the workspace automatically adapts to specific situations.
Secure and easy access via Single Sign-On
To do their jobs, they need a wide range of passwords: a major annoyance for many healthcare employees. Thanks to Workspace 365, Waardeburgh employees only need one password and an additional authenticator. This is a huge improvement in terms of security as well as giving employees more peace of mind.
Simpler processes and increased productivity
Workspace 365 is much more than a portal through which an application can be opened with a single click. Through Micro Apps for example, numerous business processes can be accessed and completed directly from the digital workspace. For example, opening tickets, consulting rosters and searching and opening information such as client files or care protocols. In addition to the usual micro-applications for e-mail and calendar, Waardeburgh also has micro-app integrations with Vilans KICK for quick access to protocols and policies and with Nedap Ons for direct access to client data and rosters, among others.
Waardeburgh has integrated the intranet into Workspace 365 to optimise communication with and engagement of caregivers and remote employees. Through the Hub (announcement centre) they see, company news, success stories, policy changes or HR news, for instance, which can be shared organisation-wide or just with specific groups or individuals.
General search functionality
Simple but super effective: there is a search bar in the workspace header, which allows employees to search the entire digital workspace for applications and information. Once all of Waardeburgh’s documents have been migrated to the cloud, the content of all documents can also be searched with a single action.
Maximising value with Microsoft 365
Microsoft 365 is unparalleled in terms of the number of functionalities, but precisely thereby it can sometimes be perceived as complicated or overwhelming. Workspace 365 is a simple layer over it, providing all functionalities in a simple way. This increases user adoption and maximises the value of Microsoft 365.