Roadmap for setting up EUEM
Want to get started with EUEM to optimise your DEX? The broad principles of the roadmap are as follows:
- Look at the capabilities you already have to collect relevant data within your IT environment. For example, many Unified Endpoint Management providers are able to generate telemetric data (on application usage, for example).
- Supplement existing capabilities where necessary with third-party end-user experience monitoring tools.
- Once everything is properly implemented and configured, start collecting relevant data.
- It usually takes two to three months before you have enough historical data to establish an acceptable and prevalent experience level within your organisation.
- After you know what is normal within your IT environment and what is not, you can start defining what you want to improve and attaching KPIs to it.
The importance of end user experience management
Do employees have all the tools they need and can they use these without issues? Then they are not only more productive, but also happier and more engaged with the company.
EUEM gives you a single combined picture of both the performance of applications, devices, operating systems, virtual environments and networks and the technological user experiences of employees.
This not only allows you to prevent acute problems such as disruptions and delays. Also and above all, you gain insight into your employees’ pain points and wishes. By responding to both aspects – reactively in the first case and proactively in the second – you optimise the DEX. And that in turn results in, among other things, happier employees, higher productivity and preventing an overload of IT tickets.
With more and more employees working remotely, mainly from home but also from abroad, the importance of EUEM (tools) has further increased. Because remote employees are more dependent on technology to do their jobs, but also because it is more difficult for IT to monitor performance and identify the cause of problems remotely.