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Bilingual Customer Experience Specialists (English/French)

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CX Solutions, is a Privately held, Canadian multi-disciplinary company delivering Iconic Customer Experience Solutions through BPO Operations delivery, Consulting and Technology Innovation services. We are headquartered in Toronto, Ontario with a division in Sault Ste. Marie. The European division of CX Solutions, “CX Technology Solutions” is headquartered in Nis, Serbia serving Germany and the UK. 

Join a winning team as we expand our Centre of Excellence in Sault Ste. Marie!

We are expanding our Contact Centre division! These roles are located in our Centre of Excellence in Downtown Sault Ste. Marie, Ontario. We require local applicants who are able to work in our modern and safe work environment, and who are also flexible to Work from Home if and as needed. We will also consider those that are located within the surrounding areas.

Is this opportunity a match for you?

We provide Customer Service Support on behalf of our Canadian Freight Logistics client. We leverage our skills and training in Customer Experience to respond to inquiries and requests, providing exceptional customer experience effectively and efficiently through each customer interaction and all contact channels, ideally in English and French.

We Offer

A safe, fun, and inclusive work environment where everyone is valued and treated with respect

Health and Safety is of extreme importance, and we take all required measures to ensure the well-being of our team

Learning and promotion opportunities in a fast-paced and growing high-tech company

Competitive Performance and Skill Development Incentives

Casual dress

Company events

Flexible schedule

On-site parking

Wellness program

In-office positions and Work from Home within 2 to 3-hour radius of Sault Ste. Marie

Location: CX Solutions – Canadian Operations– 258 Queen St. E., Sault Ste. Marie

The Role

Provide customer service support by phone – inbound and outbound calls

Respond to customer inquiries by phone in a timely, accurate, and professional manner

Log requests within the applicable Client systems

Utilize all required systems to provide exceptional customer service

Proactively identify and resolve issues and concerns

Understand and follow the Client standard operating procedures (SOP)

Deliver a positive customer experience

You have

1- year experience in a Customer Service/Contact Centre environment

Bilingual – proficiency in English and French an asset

Customer Experience and/or Training in conflict resolution/mediation an asset

Demonstrated critical thinking with strong problem-solving and solution based skills

Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests

Ability to overcome objections or deliver information in a positive and professional manner

Advanced communication skills, both verbal and written

Excellent computer skills, including MS Office; previous experience with knowledge of AS400 an asset

Schedule

Day shifts

Monday to Friday

Shifts are scheduled within 7am-6pm (no evenings)

No weekends

Is This You?

Do you have a passion for assisting and supporting customers?

Are you able to multi-task and think ‘beyond the box’?

Do you believe in giving your all and having fun in a Team environment?

Are you a technical thinker who enjoys solving puzzles?

Do you enjoy learning new skills and actively challenging yourself?

Are you looking for a career where you can grow and develop new skills in a dynamic and fast paced environment?

Are you a fit?

If you feel you are fit for this role, please forward a covering letter and resume to recruitment@cxsolutions.ca.

COVID-19 considerations

Based on the Ontario COVID-19 workplace safety plan recommendations, we have developed and keep current our CX Solutions COVID-19 Safety Plan for the workplace that includes the following COVID-19 precautions:

Plastic shields at work stations

Masks provided and required when not at work stations

Daily COVID-19 and temperature screenings

Social distancing guidelines in place

Sanitizing, disinfecting and cleaning procedures in place

Equal Opportunity Employer

CX Solutions provides equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.

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