#5 Automatic path to safety
To build on that security: good technology also directs employees to the most secure choices almost automatically. Security measures such as multi-factor authentication are offered in an approachable and intuitive way, optimising adoption. Smart technology can also prevent unsafe situations, for instance, through conditional access. Within the digital workspace, this means that certain sensitive information cannot be accessed from outside the corporate network, for instance.
Helpful tools for employees also generally imply that workspace administrators can set up security to become an intuitive process. The consequence for employees is that they no longer have to think about security themselves, which saves them stress and results in a better DEX.
#6 Different departments and end users involved
Technology is ultimately there for the end user. DEX should not only involve the IT department. For example, it is also important that the communication and HR departments have their say. HR, for instance, has lots of ‘feelers’ out among current and future employees.
Also and above all, the different types of end users should be part of the DEX optimisation. By using surveys, interviews, data analysis and workshops, for example, you can monitor the DEX on an ongoing basis. As for the digital workspace, you can integrate analytics. All this can generate new requirements, which IT must then realise.
Why HR must be involved with the digital employee experience”>> Why HR must be involved with the digital employee experience
#7 Training and support
New tools are nice, but useless if they are not used properly. In organisations with an optimal DEX, employees are included in the adoption of new technologies and frequently trained on their digital skills. That training focuses not only on the technology itself, but also, for example, on productivity coaching and dealing with the large amount of information and notifications. After all, being able to cope with technostress is an entry requirement for a good DEX.
Support is also important. If people have questions about the technology they are supposed to use, they should be able to seek support in an approachable way. This can be done by integrating a chat function or IT service management system into the digital workspace, for example.
#8 IT-onboarding as a kick start for DEX
Many companies do not have their onboarding in order, which is killing the DEX. In fact, a survey by VMware found that only 17 per cent of people have all the tools and technologies they need on their first day of work. On the contrary, organisations with the best DEX ensure that IT is included in onboarding. New employees then learn how to use technology right from the start and can thereby work productively – and happily – from the start.
